• Terms & Conditions - SNAPPDZN •
Last Updated: September 2026
1. Introduction
Welcome to Snapp DZN.
These Terms & Conditions apply to the use of the Snapp DZN website and to services provided by Snapp DZN.
By using our website, requesting a quotation, approving a project, or purchasing a service from Snapp DZN, you acknowledge that you have read and understood these Terms & Conditions.
2. Our Services
Snapp DZN provides digital services including:
- Website Design
- Website Management
- Graphic Design
- Social Media Marketing
- Website Maintenance
- Other digital services agreed with the client
The exact services included in a project will be based on the quotation, package or service agreement provided to the client.
3. Quotations and Pricing
Quotes are provided based on the information and requirements available at the time of quotation.
A quotation may specify:
- Services included
- Project requirements
- Number of pages or designs
- Revisions included
- Project timeframe
- Payment requirements
- Additional charges, where applicable
Work outside the agreed scope may result in additional charges.
Prices may change for future projects or services. The price agreed for an existing project will be based on the applicable quotation or agreement.
4. Payment
Payment terms will be communicated to the client before work begins.
Where an upfront payment or deposit is required, work may only begin once the required payment has been received.
The client remains responsible for payment of services that have been completed or provided in accordance with the agreed scope.
5. No-Refund Policy
Payments are generally non-refundable once work or services have commenced, because our services involve time, planning, design and work specifically performed for each client.
This does not exclude or limit any rights or remedies that cannot legally be excluded under applicable South African law.
For more information, please see our Refund Policy.
6. Client Responsibilities
The client is responsible for providing accurate and complete information, content, images, branding, login details and other materials reasonably required to complete the project.
Delays in providing required information or approvals may affect the project timeline.
The client is responsible for ensuring that any content, images, logos, documents or other materials supplied to Snapp DZN may legally be used.
7. Website Design
Website design projects are created according to the agreed project requirements.
The client is responsible for reviewing the website content and design before final approval.
Once a website has been approved by the client, additional changes outside the agreed scope may incur additional charges.
8. Website Management
Website management services may include updates, content changes, maintenance, backups, product updates and other services depending on the package purchased.
The exact services included will be communicated to the client before the service begins.
Requests outside the agreed package may be charged separately.
9. Graphic Design
Graphic designs are created according to the client’s brief and agreed requirements.
The number of concepts, revisions and final designs included will depend on the agreed service or package.
Additional revisions or changes outside the agreed scope may incur additional charges.
10. Social Media Marketing
Social media marketing services may include content creation, graphic design, video content, captions, scheduling and posting depending on the selected package.
Content will be created based on information and materials provided by the client.
The client is responsible for reviewing and approving content where approval is required.
Snapp DZN does not guarantee specific follower numbers, engagement levels, sales, leads or other business results from social media marketing.
11. Revisions
Revisions are limited to the number included in the agreed package or quotation.
A revision means a reasonable change to the existing agreed design or content.
Major changes to the original brief, additional pages, new designs or substantial changes may be treated as additional work and may incur additional charges.
12. Project Delays
Project timelines may be affected by:
- Delays in receiving client information
- Delays in receiving approvals
- Changes to the project scope
- Third-party services
- Hosting or domain issues
- Technical problems outside our control
Snapp DZN will make reasonable efforts to complete projects within the agreed timeframe.
13. Third-Party Services
Some projects may require third-party services such as:
- Website hosting
- Domain registration
- Plugins
- Software
- Email services
- Analytics services
- Social media platforms
Third-party services may have their own fees, terms and conditions.
Snapp DZN is not responsible for changes, outages, restrictions or failures caused by third-party providers.
14. Domain and Hosting
Where Snapp DZN assists with domain registration or hosting, the applicable service and fees will be communicated to the client.
The client remains responsible for providing accurate registration information and maintaining ownership information where applicable.
15. Website Content and Legal Compliance
The client is responsible for ensuring that information, products, prices, policies and other business content displayed on their website are accurate and legally appropriate for their business.
Snapp DZN may assist with website presentation and implementation but does not provide legal advice.
Clients should obtain professional legal advice where they require legal documents or advice specific to their business.
16. Intellectual Property
Unless otherwise agreed in writing, Snapp DZN retains ownership of its own pre-existing designs, templates, systems, processes and materials.
Once the agreed project has been fully paid for, the client may use the final work created specifically for them for its intended business purpose, subject to any third-party licensing restrictions.
Third-party assets, fonts, stock images, plugins, software and other licensed materials remain subject to their respective licence terms.
17. Portfolio and Marketing Use
Unless otherwise agreed with the client, Snapp DZN may display completed work in its portfolio, website or marketing materials to demonstrate its services.
If a client does not want their project displayed publicly, they may discuss this with Snapp DZN.
18. Website Access and Security
Clients are responsible for keeping their website, hosting, email and other account login information secure.
Clients should not share passwords unnecessarily.
Where Snapp DZN is provided with access credentials, reasonable care will be taken when handling those credentials.
19. Website Availability
Snapp DZN will make reasonable efforts to maintain websites that it manages.
However, website availability may be affected by hosting providers, domain providers, internet services, software, security incidents or other circumstances outside our control.
20. Limitation of Liability
To the extent permitted by applicable law, Snapp DZN will not be responsible for losses caused by circumstances outside our reasonable control, including third-party service failures, hosting outages, domain issues, platform changes or client-provided content.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.
21. Cancellation
A client may request cancellation of a service by contacting Snapp DZN.
Cancellation does not automatically result in a refund for payments already made or work already completed.
Where a service is provided for a fixed term or recurring period, cancellation will be handled according to the applicable agreement and any rights provided by applicable law.
22. Privacy
Personal information collected through our website or during the provision of our services will be handled according to our Privacy Policy.
For information about cookies, please see our Cookie Policy.
23. Changes to These Terms
Snapp DZN may update these Terms & Conditions from time to time.
The updated version will be published on this page with a revised Last Updated date.
24. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws of the Republic of South Africa.
25. Contact Us
If you have questions about these Terms & Conditions or our services, please contact:
Snapp DZN
Email: info@snappdzn.com
Phone: 063 735 4529
Website: www.snappdzn.com